Questions fréquemment posées

We currently ship from Canada. We will be working towards opening new fulfillment centers on different continents to reduce shipping time.

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

Yes. We ship worldwide.

Your order may be subject to import duties or taxes once a shipment reaches your country. Customs policies vary from country to country, we advise you to contact your local customs office for further information.

VENICI TIMES cannot control and is not responsible for any duties/taxes applied to your package.

Once your package ships within 1-3 business days, we will send you an email with tracking information. Please note we currently only offer a tracking number for Canada and USA orders. If you need further assistance, please contact us at

If you have to make a change or cancel your order, please contact us immediately at . Once the item leaves our facility, we will be unable to make changes to your order.

Please read our return policy.

Please read our return policy

Please contact us immediately at with your name and order number.

Please allow 2 to 3 business days for any refund to be processed. We will refund you by your original payment method once your return has been received at our facility and if it complies with our return policy guidelines. Please be aware that payments can take up to 7 business days to process depending on your bank or payment provider. After we have issued the refund, the funds will be placed back on your credit card or Paypal account within 3 business days.

No. We do not currently have any retail locations. All Venici Times products are exclusively sold on

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that it was a mistake, please order again with a Paypal account.

Venici Times watches have a water resistance of (3ATM). However, we encourage you to avoid bathing or swimming with your watch.

All of our watch batteries can be found at any watch repair shop or jewelry store. Any watch technician or jewelry shop will be able to assist you with battery replacement.

No. We encourage you to subscribe to our newsletter in order to get exclusive deals and participate in our contests.

We accept Visa, Mastercard, Amex, Apple Pay and Paypal.

We process all payments in United States Dollar (USD).

Yes, we are always looking for local influencers, content creators and artists. If you're interested in collaborating with us, we strongly encourage you to apply here. Must be over 18.

You can contact us here.