As for the moment, we ship from Canada. We will be working towards opening new fulfillment centers in different continents to reduce shipping time.
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Your order may be subject to import duties and taxes once shipment reaches your country. Customs policies vary from country to country, we advise you to contact your local customs office for further information. VENICI TIMES cannot control and is not responsible for any duties/taxes applied to your package.
Once your package ships (1-3 business days), we will send you an email with tracking information. Please note we currently only offer tracking for orders made in Canada. If you need further assistance, please contact us at info@venicitimes.com
If you have to make a change or cancel your order, please contact us immediately at info@venicitimes.com . Once the item leaves our facility, we will be unable to make changes on your order.
Please contact us immediately at sales-support@venicitimes.com with your name and order number.
For any refund, please allow us 2 to 3 business days to be processed from our end.
We will refund you by your original payment method once your return has been received
Once your return has been received by our facility and complies our return policy guidelines, we will refund you immediately to your original payment method. Please be aware that payments can take up to 7 business days to process depending on your bank or payment provider. After we have issued the refund, the funds will be placed back on your credit card or Paypal account within 3 business days.
No. We do not currently have any retail location. All Venici Times products are exclusively sold on venicitimes.com.
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that it was a mistake, please order again with a Paypal account.
Venici Times watches have a water resistance of (3ATM). However, we encourage you to avoid bathing or swimming with your watch.
All of our watch batteries can be found at any watch repair shop or jewelry store. Any watch technician or jewelry shop will be able to assist you with battery replacement.
No. We encourage you to subscribe to our newsletter in order to get exclusive deals and participate in our contests.
We accept Visa, Mastercard, Amex, Apple Pay and Paypal.
We process all payments in $US Dollars (USD).
