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Shipping and Return Policy

 

VENICI TIMES INC, hereafter (“We” or “VENICI TIMES”)

SHIPPING POLICY

Thank you for visiting and shopping at venicitimes.com. Following are the terms and conditions that constitute our Shipping Policy.

SHIPPING PROCESSING TIME
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.

SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please note that we currently only offer tracking for orders made in Canada. 

Please note that additional delays may apply due to Covid-19 impact on international shipping. Contact us for more information. Thank you for your kind understanding. 

CUSTOMS, DUTIES AND TAXES
VENICI TIMES is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Your order may be subject to import duties and taxes once shipment reaches your country (generally 20% of dollar amount of the item(s) purchased, but may vary depending on country). VENICI TIMES cannot control and is not responsible for any duties/taxes applied to your package. As a customer, you are responsible for paying additional charges for custom clearance. Customs policies vary from country to country, we advise you to contact your local customs office for further information.

CHANGES
We may update this Shipping policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please note that no effective update date will be displayed here.

 

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will provide you the complete return mail address (Canada).

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted :

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

 

REFUNDS 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 6 business days.

 

LATE OR MISSING REFUNDS 
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Make sure to contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sale-support@venicitimes.com

SALE ITEMS 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@venicitimes.comand send your item to the address in Montreal (Canada) we will provide you right after receiving your email.

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING 
To return your product, you should mail your product to the mailing address in Canada we will provide you by mail once you first contact us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CHANGES
We may update this Return policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please note that no effective update date will be displayed here.

 

CONTACT US

For more information about our shipping and return policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at the following address: 

INFO@VENICITIMES.COM

 

 

 

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