Shipping and Return Policy
VENICI TIMES INC, hereafter (“We” or “VENICI TIMES”)
SHIPPING POLICY
Thank you for visiting and shopping at venicitimes.com. Following are the terms and conditions that constitute our Shipping Policy.
SHIPPING PROCESSING TIME
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Please note that we currently only offer a tracking number for orders made in Canada or in the United States of America (USA).
Please note that additional delays may apply due to Covid-19 impact on international shipping. Contact us for more information. Thank you for your kind understanding.
CUSTOMS, DUTIES AND TAXES
VENICI TIMES is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Your order may be subject to import duties and taxes once shipment reaches your country (generally 20% of dollar amount of the item(s) purchased, but may vary depending on country). VENICI TIMES cannot control and is not responsible for any duties/taxes applied to your package. As a customer, you are responsible for paying additional charges for custom clearance. Customs policies vary from country to country, we advise you to contact your local customs office for further information.
CHANGES
We may update this Shipping policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please note that no effective update date will be displayed here.
RETURN POLICY
Our policy lasts 30 calendar days. If 30 calendar days have gone by since the date of delivery of the item, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted :
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Please contact us at info@venicitimes.com to initiate your return. We will provide you the complete return mailing address (Montreal, Canada).
To complete your return, we will require a receipt or proof of purchase.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you on the status of your refund after inspecting the item.
If your return is approved, we will process the refund to your credit card or original method of payment.
Please allow 1 to 6 business days for the refund to be applied to your payment method, depending your card issuer's policies.
LATE OR MISSING REFUNDS
If you haven’t received a refund after 7 business days, please take the following steps:
1. Check your bank account again.
2. Contact your card issuer, it may take some time before your refund is officially posted.
Please note there is often a processing time before a refund is posted.
If you’ve followed all of the steps above and still have not received your refund please contact us at info@venicitimes.com.
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@venicitimes.com and send your item to the address in Montreal (Canada) we will provide you right after receiving your email.
SHIPPING
To return your item, you will have to mail your item to the mailing address in Montreal, Canada that we will provide you by mail once you first contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CHANGES
We may update this Return policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Please note that no effective update date will be displayed here.
CONTACT US
For more information about our shipping and return policy, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at the following address:
